Saturday, August 09, 2008

Three Weeks And Counting

Panasonic's home office has not been in possession of my defective DVD recorder for three weeks. I haven't received any contact with them since July 27. Maybe they're hoping I've forgotten.

Here's the text of an email I sent to my contact this morning:

Hello, Karen,

It has now been exactly three weeks since you've had my DVD recorder. I'm trying to be patient, but it's difficult to believe it would take your engineers 21 days to determine whether or not my machine works, when a half-hour of attempting to burn discs would do. I have asked the Better Business Bureau to keep my complaint open in the meantime.

Thank you,

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